CONTACT & SUPPORT
A question about Yuvxa, your account or a payment? You’re in the right place.
ONE PLACE FOR EVERY QUESTION
Send us your question or describe the issue. We’ll acknowledge your message within 48 hours and help with the next steps.
Email supportOpens your email app. You can also copy the address above into your preferred email service.
Never send passwords, OTPs, API keys, CVVs or full card/bank details.
When checkout opens, credits will be added immediately after successful payment verification. If there’s a delay, contact us so we can check the transaction and correct the issue. Please don’t pay again while it’s unresolved.
Digital delivery detailsSuccessfully delivered credits have no change-of-mind refund. Duplicate or incorrect charges, undelivered credits and mandatory legal remedies are reviewed separately.
Refund process & eligibilityUse the same support email for access, correction, deletion or a privacy concern. We may need to verify the request relates to your account.
Privacy & account requests| Stage | Timeframe |
|---|---|
| Request acknowledgement | Within 48 hours of receipt |
| Billing review | Target: within 7 business days of receipt |
| Approved refund initiation | Within 2 business days of approval |
| Refund reaching your payment method | Usually 7–10 business days after initiation |
We aim to review and resolve billing issues within the target above. If further information or a bank investigation is needed, we will explain the status and next steps within that time. Refund arrival depends on the bank and payment method; it is not an instant-credit guarantee. Contact support if the expected window has passed.
Business days mean Monday to Friday, excluding Indian public and bank holidays. The payment and refund timelines apply when checkout opens. Any shorter mandatory legal deadline takes priority; these targets do not extend statutory rights or complaint-resolution deadlines.
Website Google sign-in is available. Credit purchases, Razorpay checkout and the desktop connection are not live yet; no payments are collected by this preview.
